Last updated September 12, 2026

Terms of Service

These terms apply to your use of this website and any purchase you make. KoaPaw is operated by Ningbo Fenghua Gougou Trading Co., Ltd. ("we", "us"). By using the site or placing an order, you agree to these terms, our Shipping Policy, Refund Policy and Privacy Policy.

Eligibility

You must be at least 18 years old and have a US shipping address to place an order.

The dog anxiety quiz and site content

The quiz and all content on this site are for general information only. The quiz is not a veterinary diagnosis and is not a substitute for advice from your veterinarian or a qualified behavior professional. If you're worried about your dog's health or behavior, please talk to your veterinarian.

Calm Boxes

• Each Calm Box is a curated surprise. Exact items vary by theme, dog size and availability, and product images are illustrations.
• All items are non-edible dog toys and supplies. Comfort items support everyday relaxation; they don't make health claims.
• Safety: choose the right size for your dog, supervise your dog with new toys and chews, and remove any item that becomes damaged or small enough to swallow.

Orders, prices and payment

Prices are shown in US dollars and include free shipping to US addresses. Payment is processed by PayPal when you place your order. We may cancel an order and issue a full refund if an item is unavailable, a price was listed in error, or we suspect fraud.

Shipping and refunds

Delivery times, tracking and import fees are described in our Shipping Policy. Refunds and cancellations are described in our Refund Policy.

Acceptable use

Please don't misuse the site, interfere with its operation, attempt to access areas you're not authorized to use, or copy its content for commercial use.

Intellectual property

The site's text, graphics, quiz and brand are owned by or licensed to us and may not be used without permission.

Disclaimers and limitation of liability

To the fullest extent permitted by law, the site and its content are provided "as is", and our total liability for any claim related to an order is limited to the amount you paid for that order. Nothing in these terms limits rights you have under consumer protection laws that can't be excluded.

Changes to these terms

We may update these terms from time to time. The version posted when you place an order applies to that order.

Contact

Ningbo Fenghua Gougou Trading Co., Ltd.
Fenghua District, Ningbo, Zhejiang, China
[email protected]