Last updated September 12, 2026

Refund Policy

If something isn't right with your Calm Box, we'll make it right, and you never need to ship items back to us.

30-day refund window

Email [email protected] within 30 days of delivery. Include your order number and a short description. For damaged, missing or wrong items, please add a photo.

What we cover

• Damaged or defective items: we'll send a replacement or refund the box, whichever you prefer.
• Missing items or the wrong dog size: we'll send what's missing or the right size, or give you a partial refund.
• Package not delivered: if your order hasn't arrived within 7–20 business days of shipping, we'll resend it or give you a full refund.
• Not happy with your box: tell us within 30 days of delivery and we'll refund the box price. To keep this fair for everyone, this satisfaction refund is limited to one box per customer.

No returns needed

International return shipping is costly, so we don't ask you to send anything back. Keep or give away the items.

Cancelling an order

You can cancel for a full refund any time before your order ships. Email us with your order number as soon as possible.

How refunds are paid

Refunds go back to your original payment method through PayPal, usually within 5 business days of approval. Your bank or card issuer may take a few more days to show the credit.

Please contact us before opening a dispute

We reply within 1–2 business days and can usually sort things out faster than a PayPal or card dispute. See our Contact page.